Keep Your ERP Running Smoothly, Efficiently, and Strategically

Microsoft Dynamics 365 Finance & Operations (D365 F&O) is a powerful platform but its true value is unlocked through continuous optimization. At Helionex, we provide functional support and enhancement services that ensure your ERP system remains stable, compliant, and aligned with evolving business needs.

Whether you’re resolving issues, improving workflows, or adapting to new features, our support model is built for precision, accountability, and long-term performance.

Why Functional Support Matters

ERP systems are dynamic with frequent updates, changing business processes, and expanding user needs. Without proactive support, performance can degrade, users can become frustrated, and opportunities for improvement are missed.

Helionex ensures your D365 F&O environment remains optimized, responsive, and future-ready.

Our Support Framework

We offer SLA-based functional support tailored to your business model, industry, and operational complexity. Our team works closely with your internal stakeholders to diagnose issues, implement enhancement and validate releases.

Our Services Include:

• Issue diagnosis and root-cause analysis
• Functional enhancement across Finance, SCM, Retail, and Commerce
• Process optimization and configuration improvements
• Regression testing and release validation
• User onboarding, training, and documentation
• SLA-based ticketing and resolution workflows
• Advisory on new features and release wave planning

We support both cloud-hosted and on-premise D365 environments, ensuring stability across modules and integrations.

Business Outcomes

With Helionex, functional support delivers:

• Stable system performance and reduced downtime
• Enhanced user productivity and satisfaction
• Better utilization of D365 features and updates
• Continuous improvement aligned with business growth
• Faster resolution of issues and change requests

We don’t just fix problems we unlock potential.

Who We Serve

• Enterprises running D365 F&O across finance, supply chain, and retail
• Retailers managing seasonal updates and POS enhancement
• Manufacturers adapting to new workflows and compliance needs
• Global teams seeking offshore ERP support with local responsiveness

Our experience spans European implementations, MENA rollouts, and global support models with a focus on real-world business impact.

Why Helionex

• Domain Expertise: Deep functional knowledge across core and industry-specific modules
• Proactive Support: Continuous monitoring, advisory, and improvement planning
• Agile Enhancement: Fast turnaround for configuration changes and process tweaks
• Transparent SLAs: Clear response and resolution timelines with performance tracking

We’ve helped clients reduce support costs by 25%, improve system uptime, and accelerate adoption of new D365 features.